TeaSource

FAQ

We will do our best to answer your question within our FAQs, but if you cannot find what you are looking for, please contact us via phone or email.

 

Shipping Questions

Order by December 17th to guarantee delivery by Christmas. 

If you would like delivery by Christmas after December 17 (using 2nd day air or next day air), please call 877 768-7233 to place your order.

 

How is my tea shipped?

Shipping within the US
All orders to be shipped within the US are processed within 48 hours* and shipped via the United States Postal Service.  We provide 1st Class shipping within the Twin Cities Metro, and typically use Priority Mail shipping for all other US locations. On rare occasions we may use an alternate shipping method (eg. UPS) if we believe it will provide better service to the customer.

For orders under $20.00 shipping costs $5.95
For orders between $20.00 - $50.00 shipping costs $6.95
For orders between $50.00 - $90.00 shipping costs $8.95
For orders over $90.00 Shipping is FREE

Please note that shipping charges are calculated from the subtotal of your order, AFTER any discounts or coupons are applied.
*If you place an order on Friday, your order may not be shipped until Monday due to USPS pick-up days.

Shipping to an APO or a US territory All US shipping rates and rules apply.

When placing your order, use the "Outside US" option from the "State/Province" dropdown menu, and write the correct territory or province abbreviation in the "Other State/Province" Field

Shipping to Canada
All orders to be shipped to Canada are processed within 48 hours* and shipped United States Postal Service 1st Class International Mail**

For orders under $20.00 (4 lbs or less) shipping costs $13.95
For orders between $20.00 - $50.00 (4 lbs or less) shipping costs $19.95
For orders over $50.00 (4 lbs or less) shipping costs $25.95

Please note that shipping charges are calculated from the subtotal of your order, AFTER any discounts or coupons are applied.
*If you place an order on Friday, your order may not be shipped until Monday due to USPS pick-up days.
**Orders over 4lbs shipped USPS Priority Mail International; these orders will be charged shipping at cost.

 

How long will it take to receive my tea?

For orders shipped within the US, to US Territories, or to APOs, you should receive your tea within 3-5 business days from the date the order was shipped.

For orders shipped to Canada, the estimated delivery time varies by destination.

 

Do you ship outside of the US or Canada?
We do! Please contact our Retail Mail Order department at orders@teasource.com or at 877-768-7233 with your order and shipping information. Once the order is packed, we will calculate the shipping costs and arrange payment with you.

Orders under 4lbs will be shipped United States Postal Service 1st Class International Mail Orders over 4lbs shipped United States Postal Service Priority Mail International Mail

There is a $10 handling fee for all orders shipped outside of the US or Canada

 

Customer Account Questions

I'm having trouble logging into my TeaSource customer account. What should I do?
Did you make your customer account before December 2013? We got a new website at that time, and our customers' accounts were not transferred. Please make a new customer account!

I requested a new password because the one I tried didn't work, and I never got a response.
That means that you made your customer account before December 2013, and need to make a new customer account. We sincerely wish that you got a notification of some kind to let you know that, however, due to PCI Compliance specifications, we (or no one else, for that matter) are not allowed to do this.

I requested a new password because the one I tried didn't work, and I got a temporary password. The temporary password did not work.
This happens from time to time. You can either request another new password, or you can call us at 877-768-7233 and we can change the password for you. If you have us change your password for you, we will NOT have a record of that password on file. We will, however, have heard you say it out loud. We promise we will not log in to your account with that password. We don't have that good of memories, anyway - we can't even remember our own passwords most of the time.

I feel like wandering in the desert dying of thirst, trying to get this customer account to work.
We know. We can help. Give us a call at 877-768-7233. We can see if you do, in fact, have a customer account. If you do, we can help you change your password. If you don't, we can be the bearer of that news, so you don't have to wander tea-less in the desert any longer.

 

General Website Questions

Is it safe to send my credit card number over the Internet?
TeaSource uses a Secure Server to transmit your credit card information. The data sent through the Secure Server is encrypted. It is actually safer to transmit your credit card information through the Secure Server than to give the number out over the telephone.
If your browser does not support secure transactions, you may place your order by phone by calling our toll-free number 1 (877) 768-7233. In the Twin Cities metro area, please call (651) 788-9971.

What is your privacy policy regarding personal information?
A good question. Our policy is simple: under absolutely NO circumstances do we make any information about our customers available to anyone else. We never sell or trade my customer lists: including names, addresses, phone numbers, e-mails etc. Credit card numbers are destroyed as soon as an order is processed. We hate unsolicited junk mail of any kind. It seems that the least we can do is not contribute to this unpleasantness in our customer's lives.

What is TeaSource's return policy?
We always try to provide the highest quality products, but if there is a defect in any product from TeaSource we will happily replace it or refund your money. However, we can not refund money or accept a return on bulk tea purchases unless the heat-sealed closure is still intact. Unfortunately, we can not accept returns on bulk tea simply because you didn't like the flavor. Therefore, we strongly recommend reading the description carefully and purchasing the minimum amount (2 ounces) of a new tea before purchasing a large quantity.
We do require a receipt for all returns. All returns must be done within 45 days of the purchase date.

If you still have questions, feel free to contact us:
Tea-related questions and questions about the retail and on-line stores: office@teasource.com.
You can also reach the TeaSource store by calling our toll-free number 1 (877) 768-7233. In the Twin Cities metro area, please call (651) 788-9971.