Frequently Asked Questions

Our retail store is located in St. Anthony Village, just northeast of Minneapolis.

Get store information, directions, and more .

• Monday–Saturday: 10:00 AM–6:00 PM
• Sunday: 12:00 PM–6:00 PM

Yes. Store pickup orders must be placed by phone. TeaSource does not fulfill website orders for pickup at the store.

Call the St. Anthony Village store at 612-788-4842 to place your order.

If no one answers, leave your name and callback number and someone will return your call as soon as possible.

Please allow a minimum of two hours for your order to be prepared, and confirm your pickup time when placing the order.

Please allow a minimum of two hours for your order to be prepared, and confirm your pickup time when placing the order.

Store pickup orders must be placed by phone. TeaSource does not fulfill website orders for pickup at the store.

Call the St. Anthony Village store at 612-788-4842 to place your order.

We offer a limited menu of to-go beverages, including chai, iced tea, and hot tea.

All bulk tea is sold in pre-packed bags and tins.

You can view your past orders on your order history page .

Yes. Call the TeaSource main office at 877-768-7233 .

If no one answers, leave your name and callback number. Someone will return your call as soon as possible.

Yes. Website orders are automatically prepared for shipment through USPS.

When you use a coupon on an order that also contains sale items, our store automatically applies the combination of discounts that gives you the lowest total price. This can sometimes make the discounts appear to work differently than you might expect.

For example, if a $30 tea is 20% off, you'll see a $6 sale discount, bringing the tea to $24. If you then use a $10 off $30+ coupon, our store may apply the $10 coupon instead of the 20% sale discount so your order remains above $30. In that case, you would pay $20.00—a better deal than the 20% discount alone.

In this example, if you added another $6 in qualifying products, your order could then meet the $30 minimum coupon requirement even after the 20% sale discount is applied. You would then receive both discounts.

If you'd rather save your coupon for another order and keep the sale discount, you can remove the coupon at checkout.

• Under $20: $6.95 shipping
• $20–$49: $7.95 shipping
• Over $49: FREE shipping

The shipping charge is based on your order subtotal after discounts and coupons.

Yes. U.S. orders with a qualifying merchandise subtotal over $49 receive free shipping.

The free-shipping threshold is calculated after discounts and coupons, and gift card purchases do not count toward the threshold.

U.S. domestic orders are processed within 2 business days and prepared for the next scheduled USPS pickup.

Once shipped, U.S. orders, including U.S. territories and APO addresses, should generally arrive within 3–5 business days.

TeaSource ships website orders through USPS. Depending on the timing of your Friday order and the next scheduled USPS pickup, your order may not ship until Tuesday.

Yes. U.S. shipping rates and rules apply to APO addresses and U.S. territories.

At checkout, use the Outside US option in the State/Province dropdown and enter the correct territory or province abbreviation in the Other State/Province field.

At this time, TeaSource ships internationally to Canada only.

If you're ordering from Canada, please contact Retail Mail Order at orders@teasource.com or 877-768-7233 with your order and shipping information.

Once your order is packed, TeaSource will calculate the shipping cost and arrange payment with you.

Returns are accepted within 45 days from the date of purchase. A receipt is required.

For complete return requirements, please review our Terms of Use & User Agreement .

Bulk tea can only be returned if the original heat-sealed closure is still intact.

We cannot accept returns of opened bulk tea simply because you don't enjoy the flavor.

If you're trying a tea for the first time, we recommend starting with a minimum of 2 oz before purchasing a larger quantity.

If an item arrives damaged, defective, or incorrect, please contact us promptly. We'll work with you to arrange an appropriate replacement or refund.

Email orders@teasource.com or call 877-768-7233 .

General merchandise, teaware, and accessories must be unused and in their original packaging to qualify for return.

See our Terms of Use & User Agreement for complete return and refund terms.

You may need to create an account or reset your password.

If you're still having trouble, contact us at orders@teasource.com or 877-768-7233 .

Your account information can be updated on your profile page .

Yes. Email orders@teasource.com or call 877-768-7233 for assistance.

Yes. Contact orders@teasource.com or 877-768-7233 and we'll help determine which account should be kept.

We accept:

• Visa
• Mastercard
• American Express
• Discover
• TeaSource gift cards

We do not accept checks for any retail purchases.

Payments are processed through secure checkout and payment systems.

If you'd rather place an order by phone, you can call the TeaSource main office at 877-768-7233 .

If you're trying a tea for the first time, we recommend starting with a minimum of 2 oz before purchasing a larger quantity.

It's a great way to explore something new without committing to a larger bag.

Tea is incredibly personal. A tea that sounds appealing may not be exactly what you expected once you taste it.

That's why we recommend starting with a minimum of 2 oz when trying something new. Once you know you love it, you can come back for more.

Absolutely. TeaSource carries a constantly changing selection of teas from around the world, including many teas you won't find elsewhere.

If you'd like more information about the teas we have available or help selecting a tea, you can email us at orders@teasource.com or call the TeaSource main office at 877-768-7233 and we'll be happy to help.

You can also visit our store in person to talk with our tea staff about what you're looking for.

Visit TeaSource in St. Anthony Village to explore the selection in person.

Steeping recommendations vary considerably by tea. Water temperature, steeping time, and the amount of tea can all affect the result.

All of our packages and product pages include recommended steeping instructions.

For general guidance, see our Tea Preparation & Steeping Guide .

You can also ask us for a recommendation for the specific tea you're steeping.

Yes! Simply check the "This order is a gift" box on the cart page and enter your gift message. Then enter the recipient's address in the shipping information section at checkout.

We'll include your gift message printed on a greeting card inside the shipping box along with your order.

You sure can! On the e-Gift Card order page , simply check the box that says "I want to send this as a gift". You can then enter the recipient's email address, name, gift message, and the date you'd like the e-Gift Card to be sent. We'll take care of the rest.

Yes. TeaSource gift cards are accepted as a payment method for purchases made both online and at our retail store.

No. Gift card purchases do not count toward the $49 free-shipping minimum.

No. Purchasing a gift card will not add points to your loyalty rewards balance.

TeaSource rewards customers for participating in the TeaSource Loyalty & Referral Program.

Because program rules, points, rewards, referrals, eligibility, and other benefits may change, the complete program terms are maintained separately.

View the TeaSource Loyalty & Referral Program Terms .

The complete rules are available in the TeaSource Loyalty & Referral Program Terms .

You can find your current points balance, existing rewards and referrals, and historical activity on your Loyalty & Referrals page .

Use the unsubscribe or preference-management link included in any TeaSource marketing email.

You can also contact us if you need help managing your email preferences.

Follow the opt-out instructions provided in TeaSource text messages.

TeaSource uses Postscript to facilitate certain SMS messaging services. You can review Postscript's messaging terms and privacy information here:

Postscript Messaging Terms
Postscript Messaging Privacy Policy

Yes! Please fill out our wholesale application to see if your business qualfies or reach out to our wholesale team directly.

Wholesale: 651-788-9982
Wholesale Toll Free: 855-320-4832
Wholesale Email: wholesale@teasource.com

Yes! Wholesale orders can be picked up at our warehouse:

Warehouse & Wholesale Pickup:
2616 N. Cleveland Ave
Roseville, MN 55113

Our Privacy Policy explains how TeaSource collects, uses, shares, retains, and protects personal information when you shop with us or interact with our website.

Like many websites, TeaSource may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, and support certain marketing and advertising activities.

More information is available in our Privacy Policy .

Our Terms of Use & User Agreement explains the terms governing use of the TeaSource website, accounts, purchases, promotions, and other interactions with TeaSource.

For tea-related and retail/online store questions, contact us at office@teasource.com or 877-768-7233 .

Within the Twin Cities metro, you can also call 651-788-9971 .