TeaSource is open and shipping orders.
As part of the food supply chain in America, TeaSource is considered part of critical infra-structure and our warehouse & order fulfillment facility are exempt from closure. While we remain operational, however, we will adhere explicitly to the safety procedures directed by the CDC and the state of Minnesota for the safety of our employees and customers. Our employees’ health and safety will always be our primary concern. This means work stations that are more than six-feet apart, any work with tea will only be done by gloved employees, no congregating during breaks, and extensive hand-washing and sanitation measures. We will not be allowing anyone into our facility that is not a permanent employee. Further, for the members of our team that can effectively work from home, they have now been temporarily assigned to stay home until further notice.
We have instituted a volunteer leave option for all of our employees. Should any member of our team choose to stay home during this emergency period they have that option – using their ESST (Earned Sick & Safe Time) or PTO (Paid Time Off) time as compensation. No one who chooses voluntary leave will be in jeopardy of losing their job.
Our Retail Stores
We have made some adjustments in hours and service. Our retail stores are dual-licensed and inspected as food stores and restaurants. We still sell bulk tea and accessories. We no longer provide sit-down service, but we still sell to-go cups of tea.
Our retail stores hours are the same for all 3 stores:
Open: Friday thru Monday, noon-5:00 pm
Closed: Tues, Wed, Thurs.
What does all of this mean for you?
We will do our very best to maintain the service that our valued customers have come to expect from us. However, under these new restraints and protocols the timing and processing of queries, orders, and samples will be affected. We will always try to meet our existing standards on customer response and order fulfillment; but going forward responses and orders may be delayed. This is subject to change, but we will try to get orders out as fast as possible.
The best way to contact us during this time is through email:
General questions: firstname.lastname@example.org
Wholesale questions: email@example.com
Web order questions: firstname.lastname@example.org
Thanks, and good wishes to all of our customers & suppliers as we all work together through these challenging times.