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FAQ: the Website

How is my tea shipped?

Shipping within the US
All orders to be shipped within the US are processed within 48 hours* and shipped United States Postal Service Priority Mail. Shipping prices are as follows:

For orders under $20.00 shipping costs $5.95
For orders between $20.00 - $50.00 shipping costs $6.95
For orders between $50.00 - $90.00 shipping costs $8.95
For orders over $90.00 Shipping is FRE

Please note that shipping charges are calculated from the subtotal of your order, BEFORE any discounts or coupons are applied.
*If you place an order on Friday, your order may not be shipped until Monday due to USPS pick-up days.

Shipping to an APO or a US territory All US shipping rates and rules apply.

When placing your order, use the "Outside US" option from the "State/Province" dropdown menu, and write the correct territory or province abbreviation in the "Other State/Province" Field

Shipping to Canada
All orders to be shipped to Canada are processed within 48 hours* and shipped United States Postal Service 1st Class International Mail**


For orders under $20.00 shipping costs $13.95
For orders between $20.00 - $50.00 shipping costs $19.95
For orders over $50.00 shipping costs $25.95

Please note that shipping charges are calculated from the subtotal of your order, BEFORE any discounts or coupons are applied.
*If you place an order on Friday, your order may not be shipped until Monday due to USPS pick-up days.
**Orders over 4lbs shipped USPS Priority Mail International

How long will it take to receive my tea?
For orders shipped within the US, to US Territories, or to APOs, you should receive your tea within 3-5 business days from the date the order was shipped.

For orders shipped to Canada, the estimated delivery time varies by destination.

Do you ship outside of the US or Canada?
We do! Please contact our Retail Mail Order department at orders@teasource.com or at 877-768-7233 with your order and shipping information. Once the order is packed, we will calculate the shipping costs and arrange payment with you.

Orders under 4lbs will be shipped United States Postal Service 1st Class International Mail Orders over 4lbs shipped United States Postal Service Priority Mail International Mail

There is a $10 handling fee for all orders shipped outside of the US or Canada

Is it safe to send my credit card number over the Internet?
TeaSource uses a Secure Server to transmit your credit card information. The data sent through the Secure Server is encrypted. It is actually safer to transmit your credit card information through the Secure Server than to give the number out over the telephone.
If your browser does not support secure transactions, you may place your order by phone by calling our toll-free number 1 (877) 768-7233. In the Twin Cities metro area, please call (612) 788-4842.

What is your privacy policy regarding personal information?
A good question. Our policy is simple: under absolutely NO circumstances do we make any information about our customers available to anyone else. We never sell or trade my customer lists: including names, addresses, phone numbers, e-mails etc. Credit card numbers are destroyed as soon as an order is processed. We hate unsolicited junk mail of any kind. It seems that the least we can do is not contribute to this unpleasantness in our customer's lives.

What is TeaSource's return policy?
We always try to provide the highest quality products, but if there is a defect in any product from TeaSource we will happily replace it or refund your money. However, we can not refund money or accept a return on bulk tea purchases unless the heat-sealed closure is still intact. Unfortunately, we can not accept returns on bulk tea simply because you didn't like the flavor. Therefore, we strongly recommend reading the description carefully and purchasing the minimum amount (2 ounces) of a new tea before purchasing a large quantity.
We do require a receipt for all returns. All returns must be done within 45 days of the purchase date.

If you still have questions, feel free to contact us:
Tea-related questions and questions about the retail and on-line stores: info@teasource.com.
You can also reach the TeaSource store by calling our toll-free number 1 (877) 768-7233. In the Twin Cities metro area, please call (612) 788-4842.

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